About Our Services

We provide professional EMI Collection, Loan Recovery, Repossession, Skip Tracing, Field Verification, and Asset Management services for Banks, NBFCs, and Financial Institutions across India.

RBI Repo Rate & Recovery Guidelines

The Reserve Bank of India (RBI) has strengthened the rules for Loan Recovery (Debt Recovery) and Collection Agencies. Under the latest guidelines, RBI has made it mandatory for third-party collection agents, Direct Selling Agents (DSAs), and collection vendors to strictly follow a comprehensive Code of Conduct. Banks and NBFCs are also required to include these updated compliance requirements in their Vendor Agreements with collection agencies to ensure ethical, transparent, and customer-friendly recovery practices.

⏰ Fixed Calling Hours

Recovery agents are not permitted to call or send messages to customers before 8:00 AM or after 7:00 PM.

🤝 No Harassment or Misconduct

Recovery agents must not use abusive language, threats, intimidation, or any inappropriate behaviour. Harassing customers by contacting their friends, relatives, neighbours, or visiting their workplace is strictly prohibited.

🪪 Mandatory Authorisation & Identity Card

Every recovery agent must carry a valid Bank-Issued Authorisation Letter and an official Identity Card while interacting with customers.

🔒 Customer Privacy

Customer information must remain confidential and should never be shared with any third party, including friends, relatives, neighbours, or colleagues.

What Should You Do If RBI Guidelines Are Violated?

If any recovery agent or DSA harasses you or violates RBI guidelines, you should first submit a complaint to the concerned Bank or NBFC's Grievance Redressal Cell. If your complaint is not resolved within 30 days, you can file an online complaint with the RBI Ombudsman (Banking Ombudsman).

Our Commitment to RBI Compliance

At Recovery Repossession, we are committed to operating strictly in accordance with the latest RBI guidelines. Our trained recovery executives follow ethical recovery practices, respect customer privacy, carry valid Authorisation Letters and Identity Cards, contact customers only during RBI-approved hours, and ensure transparent, professional, and lawful recovery services. We proudly provide RBI-compliant EMI Collection, Debt Recovery, Repossession, Skip Tracing, and Field Investigation services for Banks and NBFCs across India.

Our Services

Services

We provide professional EMI collection and recovery solutions with complete transparency and RBI-compliant practices. From EMI follow-ups to repossession and settlement, our team ensures ethical handling, borrower protection, and full legal compliance. Every step is properly documented, every process is fair, and every customer is treated with respect. Trust us for secure, lawful, and hassle-free EMI recovery services.

01. EMI Collection

We offer professional EMI collection services through systematic follow-ups, reminder calls, field visits, and customer-friendly communication. Our experienced team ensures timely payment collections while maintaining transparency, borrower dignity, and complete compliance with RBI guidelines. Every interaction is documented to ensure accountability and efficient recovery performance.

02. Recovery Services

Our recovery services help banks and financial institutions recover overdue payments through ethical and legally compliant methods. We focus on minimizing non-performing assets while preserving positive customer relationships through professional communication and structured recovery processes.

03. Vehicle Repossession

We provide secure and legally compliant vehicle repossession services supported by proper documentation and professional execution. Our nationwide network ensures safe asset recovery while strictly following client policies and regulatory requirements.

04. Legal Compliance

Every assignment is handled with complete legal compliance and RBI-approved recovery practices. We maintain proper records, transparent documentation, and standardized procedures to ensure every recovery activity remains lawful, secure, and professionally managed.

05. Customer Support

Our dedicated customer support team provides prompt assistance, answers borrower queries, and helps resolve concerns professionally. We believe respectful communication and timely responses are essential for maintaining trust and delivering quality service.

06. Settlement Assistance

We facilitate smooth loan settlement processes by coordinating between borrowers and financial institutions. Our team provides complete guidance, documentation support, and professional assistance to ensure settlements are completed efficiently, transparently, and in accordance with approved procedures.

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